01865 818351 is the number to call between 09:00 and 16:00, Monday to Saturday.
Call us when your medicines are ready to be collected but please don’t wait until it’s urgent! Our phone operators will take your details and we’ll do the rest.
We deliver on Mondays, Wednesdays and Fridays.
****Update**** From August 1st, we will deliver on Wednesdays and Fridays only.
There will be some delays, they’re inevitable, but we’ll do our best to give a prompt service. Sometimes it’s just a few hours and that always impresses. However, if you order on a Friday for collection from an out-of-town-centre pharmacy, it could be late afternoon on Monday (Wednesday, from Aug 1st) before they get delivered. We’re aware that that’s not so impressive and we’re wondering what we can do to make it a little quicker.
Just a few additional points:
● We are not able to take messages or do call-backs: if you cannot get through or the phone goes to voicemail, please try again later.
● If there are any issues with access to your property please mention this when you ring so that arrangements can be made.
● We cannot deal with money: if you normally pay for your prescriptions please discuss with your pharmacy whether you can pay in advance. If that is not possible, sadly we cannot help you, but can direct you to other groups who can.
Stay at home, stay safe and protect others.